Return & Refund Policy
At East Coast Flag and Banner Company, we want you to be completely satisfied with your purchase. That’s why we offer free exchanges or replacements on most products within 30 days from the date your order ships. To start a return, please visit our Online Returns Center.
Important Details:
- Condition: Items must be returned in their original, unused condition and packaging.
- Service Charge: If we don’t receive the product in its original condition, an $9.99 service charge will be deducted from your refund.
- Refund Fee: Returns for reasons other than exchange or replacement will also have an $9.99 fee deducted from the refund.
- Shipping Costs: We do not refund any freight or shipping charges. This policy is for domestic orders only.
- Exceptions: We do not accept returns or exchanges after 30 days from the shipping date.
- Free Shipping Items: If your order qualified for free shipping, you’ll get a full refund minus the original outbound shipping costs. Orders not eligible for free shipping will receive a refund for the amount of the returned product only.
- Clearance and International Orders: Clearance items and items shipped outside the United States are not eligible for return.
Need Help?
If you need assistance with your return, please contact our customer service team at 800.347.6592 or email us at [email protected]. We’re here to help you through the process.
Thank you for shopping with us!